BT is just awful

Every time I get the bill, my hearts sinks.
The best speed we have ever obtained is 1.7 Mb/s . In the evenings from about 7pm it gets so slow that it is unusable   - web pages wont load, we cant even get a speed test program to load.

And we have to put up with the guff that comes out of BT about 'up to 10 Mb /s  , which is the speed we are paying for , because they are not honest about rural connections and  offer a package of 'up to 5Mb/s'. If they did, we would still be getting only 20 % of what  they were advertising. As it is, we are getting 10-15%.

And there is absolutely no point  in contacting the help line call centre - its just more of the same by someone reading from a script whose job it is to get rid of you.

The Public  Accounts Committee   have had their say about this  , as reported by ruralmole.  Effectively BT have been given a monopoly and in this part of  rural Britain, certainly are not delivering .

BT  don't accept other peoples' speed tests so these results from 20.58 , 21.04 or 22.16 on  4th October. won't interest them.

They also say that the connection has to be a wired one. And ive not been able to find a link to their 'official' speedtest page from bt.com. But it's  this www.speedtest.btwholesale.com.  Im sure its an oversight on their part and they are actually quite keen that people are able to check what they are paying for.

So after a particularly frustrating night of useless service from BT , as soon as the speed crawled up ,  I  complained  through the web site .  There was  a pop-up inviting me to complete a user survey when i had finished on their website - so I said 'yes'. But the survey page wouldn't load - i assume the connection was too slow for them.
So the survery can wuite truthfully say ' there we no complaints........ ' . Brilliant PR i think.

 I persevered with an online complaint . The last page of the complaint  is here.
So not only can they not provide an acceptable service, not readily  give  customers the means  to check what they are getting, their user interface is as dreadful as the rest .

Good job we know that 'Submit' and 'click Send now' are likely to be the same thing.

I wonder if the complaint will even get an acknowledgement ?