well, the deafening silence has continued since the phone call and follow-up emails of 17th and 22nd July. So at 9 pm on Sunday night I sent them another reminder, asking for at least an acknowledgement.
But this time i copied the BT CEO into the email .
And i got a response that looks like it has come from the man himself !
Really impressed .
But we shall see if the rest of the Organisation are as interested
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