And an explanation of what should have happened. No real explanation about why I was given such a run-around and why the electronic switch (because thats all it was) couldn't have been sorted out earlier.
Things I have learned about BT so far.
- The Call Centre is hopeless. Their remit is to say whatever is necessary to get the customer to go away.
- BT would appear to be a megalith that is too big to be efficient, at least for domestic customers
- They are too keen on getting you to spend more money on new things rather than providing the service you a are paying for.
- Rural customers get a really bad deal.
When my parents first got a telephone - must be 50 years ago - there were free phone calls after 6pm, so phone calls before then were restricted . And there were different rates for different times of the day.
the technology has improved enormously - packet switching , no telephonists connecting you , better cabling. So why , other than to take advantage of the customers , are they charging me a ridiculous amount for a few electrons to whiz along a cable ? No doubt some of my money is going towards this (but to give him his due , he responded more promptly than anyone else in BT to anything so far.
And now the phone deal that came with the BB probably isn't right , so I need to try and sort that out.
I can look forward to spending hours of my life that I will never get back again, listening to some drivel about 'up to 32 MB' when I know I will get nowhere near that speed
Sadly I'm tied in to this shambolic megacorp for 12 months.
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